The team at SMILE dental clinic, want to provide a calm and caring experience for both the team and our patients. This document outlines the terms and conditions of our service. Please let a member of the team know if you have any questions relating to this document.

APPOINTMENTS:

1. We ask that you complete all necessary forms ahead of our visit . These forms can also be completed via our patient portal – a link will be sent to you ahead of our appointment time allowing you to complete the forms at your leisure. If you have any issues with this method please get in contact either via phone on 01493 543144 or email reception@smilenorfolk.co.uk where a member of staff can assist you. 

1. You must be punctual to all appointments, late arrivals mean less time with your dentist or hygienist and in some cases may mean we are unable to see you and you will be asked to make a new booking (please note fees or conditions apply)

1. Treatment on the 1st visit is not guaranteed (Unless you have booked an urgent appointment – we cannot guarantee definitive treatment at urgent appointment)

1. It is important that we uphold a positive atmosphere, we therefore ask all patients to be respectful and courteous at all times. Anyone found to be detracting from this will be refused treatment and care.

1. For any emergency appointments, kindly be in touch with the surgery by 8.30am or at your earlier convenience. Emergency appointments get booked up early in the morning and contacting us later in the day may result in us not being able to allocate you a time slot for the same day.

PAYMENTS:

1. We accept most forms of payment including all major debit & credit cards .We do not accept cash or cheques. Bacs payments are accepted for transactions over £500

1. All private services require advance payment or deposit on booking. For Exams and scale and polishes we require full upfront payment and for treatments we ask for 50% deposit to reserve your appointment slot. The remaining 50% must be paid when the appointment is finished. 

1. A minimum 48 hours notice is required when cancelling or rescheduling an appointment . The practice will not retain deposits when the above terms are met. For all changes and cancellations not met, the full fee for Exams and scale and polishes will be retained as will 50% deposits for treatment.

1. If you are more than 10 minutes late to your appointment, this leaves insufficient time with your dentist or hygienist to deliver your care. If this happens, we will ask you to rebook (fees apply).

1. A lot of planning goes into organising your visit. The practice reserves the right to halt or withdraw its services partially or in full at any time.

1. We pride ourselves in delivering high quality dentistry and exceptional service and as such value your feedback – if there is any aspect of our service or your care that you are unhappy with, we really want you to tell us – simply email us at info@smilenorfolk.co.uk